The saying ‘do it right, do it once’ is the best way to sum up Shane’s approach to life. He is a strong believer that there’s no substitute for hard work and applies a keen eye for detail to everything he does.
Shane has a personable and friendly character and always strives to put himself in his ‘client’s shoes’ and see things from their perspective. He understands how frustrating it can be when service businesses are non-responsive and poor communicators, so is committed to ensuring he provides clients with good experiences in these areas.
Starting with William Buck in 2004 as an undergraduate accountant, Shane specialises in providing tax and business advisory services to small to medium enterprises, including tax advice, planning and superannuation. Shane was appointed a Director in July 2021.
In recent years, Shane has undertaken a number of secondments with some of William Buck’s larger clients, giving him exposure to the inner workings of business. He credits these experiences for making him better at ‘thinking outside the square’.
Shane believes that client satisfaction is the most important Key Performance Indicator (KPI), and his entire approach is focused on delivering great service.
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