Grazioli Herve

Grazioli Herve has extensive experience in marketing and customer value management, currently serving at Wind Tre since January 2017 in various roles, including Certified Scrum Product Owner for the Wind Tre App and Scrum Master for Special Projects. Prior to Wind Tre, Grazioli held multiple managerial positions at H3G from 2009 to January 2017, focusing on digital CRM, customer experience, and the development of self-service platforms. Additionally, Grazioli has a background as a process analyst at Vodafone from 1998 to 2006. Throughout these roles, Grazioli has led teams and managed cross-channel customer experience initiatives aimed at enhancing customer satisfaction and optimizing operational efficiency.