Joe Ince

Joe Ince serves as the Operations Manager at Windham Professionals Inc. since April 2018, demonstrating extensive experience in the collections and compliance sector. Previously, Joe held various roles at Van Ru Credit Corporation from 2005 to March 2017, including Collection Manager for the U.S. Department of Education, where Joe improved transaction recovery production by 30% and significantly increased agent productivity. Additional positions included Quality Control Supervisor and Speech Analytics Project Manager, Internal Compliance Auditor, and Dialer System Manager, contributing to vendor development, compliance initiatives, and operational efficiency across multiple projects. Joe has a strong foundation in data analysis, process improvement, and customer service enhancement within high-volume environments.