Ryan L.

Ryan L. has a diverse work experience spanning over several companies and roles. Ryan began their career as the General Manager at CR Computers, Inc in 1995, where they managed operations until 1997. Ryan then joined Computer Connection, Inc. as the Corporate Sales and Service Manager from 1997 to 2002.

In 2002, Ryan joined Digis, later acquired by Rise Broadband, as the Operations Manager in Utah. Ryan played a significant role in building and legitimizing the business, developing a go-to-market strategy, recruiting and training employees, and managing the profit and loss. Ryan then transitioned to the role of Call Center Director, where they led a 55-seat contact center and implemented a cloud-based ACD system. Ryan improved customer satisfaction, achieved and exceeded KPIs, and developed customer retention efforts. Ryan stayed with Digis/Rise Broadband until 2010.

Ryan then moved to Rise Broadband, where they held various leadership positions. Ryan served as the Divisional GM for Utah from 2010 to 2015, responsible for profit and loss, division growth, and operational excellence. During this time, they improved business performance, initiated successful marketing campaigns, and integrated acquired companies into a unified organization. Ryan then became the Regional GM for Utah, Idaho, and Nevada, overseeing multi-state operations and managing a $60M regional P&L. Ryan exceeded revenue and EBITDA/cash flow objectives and implemented successful B2C and B2B marketing campaigns.

In 2016, Ryan transitioned to the role of Director of Operations at Rise Broadband, focusing on field, call center, and revenue improvements. Ryan executed strategic initiatives and directed cross-functional field installation improvement projects. Ryan later became the Senior Director of Centralized Operations and Support from 2020 to 2022, leading growth programs and centralizing operations. Ryan then assumed the role of Senior Director of Growth Programs, focusing on strategic initiatives for company growth.

Currently, Ryan L. holds multiple positions at Wisper Internet, including Chief Operating Officer and Vice President of Customer Experience. Their responsibilities include overseeing operations and enhancing the customer experience.

From 2019 to 2022, Ryan L. attended Brigham Young University - Idaho, where they completed an Associate's degree in Applied Business. Their field of study was Business Administration and Management, General.