Debora Lopes

Debora Lopes has extensive experience in the contact center and IT industry, currently serving as a Senior Contact Center Analyst at Wittel since August 2018, where responsibilities include developing workflows for Genesys Engage and Cloud platforms, implementing new features, troubleshooting incidents, and customizing real-time dashboards. Previously, Debora worked as a Genesys Support Analyst handling issues related to CTI, GVP, and Reporting for both Genesys and Genesys Cloud. Prior experience also includes a role as a Genesys Analyst at Information Systems International and an internship in IT at Schwaben Engineering. Debora holds a Bachelor's degree in Information Systems from Universidade Metodista de São Paulo, completed in 2017.