Client Service Manager

The Client Service Manager at Wolcott, Wood and Taylor has a long and varied history in the medical industry. They began their career in 1997 as an Account Manager with Physician Support Systems. In this role, they were responsible for managing accounts and providing customer service. In 2005, they transitioned to Rush University Medical Center as the Manager of Billing/Collections. In this role, they were responsible for overseeing the billing and collections process for the medical center. In 2012, they left Rush University Medical Center to become the Director of Operations for Medical Business Office/ Trustmark Recovery Services. In this role, they oversaw the day-to-day operations of the company. In 2013, they left Medical Business Office/ Trustmark Recovery Services to join Wolcott, Wood and Taylor as a Client Service Manager. In this role, they are responsible for managing client relationships and providing customer service.

Their manager is Vanessa Matthews, Director of Client Services.