Josh Iverson

Josh Iverson has a wealth of work experience, beginning in 2013 with Milestone Technologies, Inc. as a Customer Service Agent Tier 1. In this role, they assisted customers via three different channels: Phone, Chat, and Email, meeting service level agreements with timely responses and high customer satisfaction scores. Josh was then promoted to Subject Matter Expert, working closely with the client to create and improve agent workflows, processes, and policies. In 2017, Josh began working for Sequoia Equities as a Senior Customer Service Specialist, and OmniMeta as Director of Inside Sales and Call Center Manager. Josh then moved to Build.com as a Sales Representative, where they supported customer contacts and sales through multi-channel support, collaborating with vendor representatives and company customers to set up optimal delivery schedules, and computing total costs and profit requirements for customer sales to provide accurate pricing. In 2019, Josh began working for Fifth Sun as a Gaming Account Coordinator, supporting, and Sales Professional Skills Customer service with an emphasis on first contact resolution, managing service level agreements and customer satisfaction metrics to maintain a high standard for the client, and creating new and improving existing workflows and policies to best serve both the client and the customer. Josh also started working for ThirdLove as a Real Time Analyst, monitoring multi-channel support levels to ensure staffing levels are adequate to maintain a customer centric SLA, promptly responding and reacting to spikes in volume, and handling shift swap requests, as well as daily adjustments to breaks/lunches to maintain coverage. In 2020, Josh began working for Resident as an Operations Associate - Retail and Customer Service Advocate - Tier 2. Finally, in 2022, they began working for Work Truck Solutions as a Customer Success Manager, and Three Bird Nest as a Customer Service Representative.

Josh Iverson attended Butte College from 2007 to 2011, where they earned an Associate of Science degree in Social and Behavioral Sciences, Anthropology/Theirtory. Josh also has a certification in Developing Emotional Intelligence from Fred Pryor Seminars and CareerTrack.