Vaughn Abad

Vaughn Abad has a diverse work experience spanning various roles and companies. Most recently, they worked at Workato as a Product Support Manager, where they were responsible for allocating resources, hiring and mentoring team members, and collaborating with management to establish performance indicators. Vaughn also contributed to the knowledge base, analyzed metrics, and developed dashboards to track customer management indicators. Prior to this, Vaughn served as a Product Support Lead at Workato, assisting with support tickets and chats, conducting team meetings, and identifying improvement opportunities. Before joining Workato, Vaughn worked as a Product Support Analyst at the same company.

Earlier in their career, Vaughn held the position of IT Security Associate at Accenture, where they handled incident response and change implementation related to cyber security. Vaughn also monitored antivirus alerts for clients. Prior to that, Vaughn worked as a Technical Support Professional at Convergys, where they provided technical resolution to customers' computer issues. As an intern at Toshiba Information Equipment(Phils.), Inc., Vaughn served as a web developer, completing two projects during their 500-hour OJT.

Vaughn Abad completed their Bachelor of Science in Information Technology with a focus on Web Development using ASP.NET C# from Informatics College - Northgate, Alabang. Vaughn attended the college from 2013 to 2016. In addition to their degree, Vaughn has obtained several certifications, including Leadership: Practical Leadership Skills from Udemy in April 2022, and Workato Automation Pro I Certification and Workato Pro II Certification from Workato in October 2020.