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Ciaran H.

Senior Customer Service Executive at Workhuman

Ciaran H. has a diverse work experience spanning various roles and industries. Ciaran is currently working at Workhuman, where they have held the positions of Senior Customer Service Executive since January 2022 and Customer Service Executive since September 2018. Prior to this, Ciaran worked as the Front of House Manager at Raglan Road Irish Pub Disney Springs from August 2015 to September 2016. Ciaran also gained experience as an Event Assistant at Gotcha Covered Events from June 2014 to January 2015. Ciaran worked as a Banqueting Supervisor at The Polo Club from October 2013 to May 2014 and as an Assistant Conference and Banqueting Manager at Hodson Bay Hotel from April 2013 to August 2013. Before that, they served as a Regional Events Assistant from August 2012 to January 2013 and Head Host Sanderson Bars from August 2011 to August 2012 at Morgans Hotel Group. Additionally, Ciaran worked as a Reservations & Events Executive at supperclub london from July 2010 to August 2011 and as a Customer Service Assistant (intern) at AXA Assistance from June 2008 to September 2008.

Ciaran H. completed their Bachelor of Arts (B.A.) in Music Management from Buckinghamshire New University between 2007 and 2010. In 2017 to 2018, they pursued a Higher Diploma in Science in Computer Science at Maynooth University. Currently, they are enrolled in a Certificate L6 program in Operations, Quality, and Lean Management at Technological University of the Shannon, which they started in 2022.

In terms of certifications, Ciaran has obtained several from LinkedIn. In 2019 and 2020, they completed courses such as Communication Foundations, Customer Service Foundations, and Effective Listening, as well as others focused on customer service and communication skills. In 2021, they acquired the Lean Six Sigma Foundations certification, and in 2022, they completed the course Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary). Ciaran continued to enhance their skills in 2023, obtaining certifications in topics such as Interpersonal Skills, Mindfulness, Leadership Mindsets, and Communicating Across Cultures Virtually. Additionally, in 2023, they completed the course Make the Move from Individual Contributor to Manager.

It is important to note that no assumptions beyond the provided information should be made about Ciaran's education history.

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