Diogenes Jorge Duque Vanderlei

Senior Customer Service Executive at Workhuman

Diogenes Jorge Duque Vanderlei's work experience begins with their current role as a Customer Service Executive at Workhuman since November 2021. In this position, they serve as the first point of contact for customers, ensuring a positive experience and resolving issues. Diogenes also contributes to process improvement initiatives.

Prior to this, Diogenes worked for Dalata Hotel Group from March 2019 to October 2021. Diogenes held the role of Food & Beverage Assistant, where they provided personalized service to regular guests and had knowledge of food, wine, and cocktail making. Diogenes also worked as a Kitchen Porter during their time at the company.

Before joining Dalata Hotel Group, Diogenes worked at Buarque-se Café com Arte from June 2015 to August 2017 as a Senior Business Partner. Their responsibilities involved generating revenue, promoting the coffee shop on social media, and educating customers about the menu.

Between 2010 and 2015, Diogenes worked at Oi. Diogenes held the position of Sales Team Lead from January 2012 to June 2015, making sales calls and providing information to potential customers. Earlier in their time at Oi, they worked as a Telemarketing Sales Representative.

Finally, from December 2006 to September 2010, Diogenes worked for Mulé Rendeira as a Manager of Sales, handling client interactions and assisting with product selection. Diogenes also served as a Customer Service Sales Assistant from December 2006 to December 2008, performing tasks such as link selling, stocking, and answering phones.

Diogenes Jorge Duque Vanderlei's education history begins in 2021 when they attended CCT College Dublin and obtained a Bachelor's degree in Business (Honours) with a field of study in Business Administration. Before that, from 2018 to 2020, they attended Chapter House where they completed a course in English Language. Prior to that, from 2014 to 2018, they studied at Unifuturo and obtained a Bachelor's degree in Business Administration. In 2018, they also attended FGV - Fundação Getulio Vargas to enhance their Excel skills.

Additionally, Diogenes has obtained several certifications. In June 2021, they obtained a Diploma in Project Management from CCT College Dublin. In October 2022, they completed certifications in Excel Essential Training (Office 365/Microsoft 365), Excel: VLOOKUP and XLOOKUP for Beginners, and Mastering Common Interview Questions from LinkedIn. Furthermore, in February 2022, they acquired certifications in Critical Thinking and Problem Solving, Speaking Confidently and Effectively, and Supply Chain Basics For Everyone from LinkedIn. In February 2023, they obtained certifications in Content Creation: Strategy and Tools, Job Skills: Supply Chain and Operations, and PowerPoint: Eight Easy Ways to Make Your Presentation Stand Out, all from LinkedIn.

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