John joined WBL in September of 2022. He is a dynamic business leader with over 25 years of demonstrated success in maximizing profitability and long-term growth. For the last 12 years, John has transformed several consumer lending divisions within the mortgage industry, including Ocwen/PHH, Freedom Mortgage, and Nationstar Mortgage. In these roles, he developed strategic direction, optimized operational processes, and increased profitability while enhancing the customer experience. Prior to entering the mortgage industry, John spent over 10 years leading Marketing and Analytics within the auto lending and credit card industries, at Citigroup and Capital One. He also spent several years as a business process consultant, where he improved operational efficiencies for multiple clients across retail commerce, manufacturing, healthcare, and financial services industries.
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