Wrike
- Renewals Manager With French
Renewals Manager With French
Capital City of Prague, Czechia
Job description
Ready to become a Wriker?
Step into the role of Renewals Manager at Wrike, dedicated to driving customer retention across Europe with a special focus on France & Benelux. Mastery of French is essential for this role, enabling you to effectively cover and connect with our diverse client base in these regions. In collaboration with Sales and Customer Success, you'll strategize to enhance retention and align with Wrike's high standards. If you're passionate about customer engagement and skilled in negotiation, this role offers a dynamic platform to impact our global customer landscape.
More about Your team
The Wrike Renewals Manager is a high-impact position on a team that consistently delivers market leading retention rates. You'll collaborate with a diverse group dedicated to customer loyalty and securing Wrike's revenue across these regions. As a part of the Renewals team, you'll work closely with Sales and Customer Success. Together, we'll drive the continued success and growth of Wrike's international presence.
How we work
You will be responsible for owning and executing a portfolio of renewal contracts in an assigned book of business, focused on the closed loop process of subscription renewal. You will be tasked with minimizing churn, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. You will collaborate with the Customer Success, Sales, Legal, and Finance teams to deliver an optimal result. Additionally, Wrike will provide a comprehensive training program and buddy system, giving you the tools you need to be successful in your new role!
How You’ll make an impact
- Quote renewal offers for Customers and ensure the CRM has accurate details and forecasts
- Work reactively on cancellation requests
- Work proactively to mitigate churn and close additional revenue
- Collaborate closely with Customer Success Managers
- Act as liaison between Finance, Sales and Customers
- Assist the Billing team with collections
- Uncover trends in subscription automation practices that can improve renewal workflow
You will achieve your best if you have
- Fluent in English and French
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Ability to handle rejection
- Technologically inclined
You will stand out with
- Fluent in Dutch
- Proven and effective negotiation skills
- A growth mindset and being team oriented
- Experience in a customer-facing position, preferably sales
- Aptitude for and interest in workflow processes and automation
- Ability to succeed in a high velocity environment
- Creativity and ability to think outside the box
Perks of working with Wrike
- 25 days of holidays
- Cafeteria bonuses (Benefit plus)
- Meal vouchers 220CZK/working day
- Sick leave compensation
- Private healthcare membership (Canadian Medical)
- Pension plan
- Mobile tariffs
- „Lítačka“ transportation annual coupon reimbursement
- Multisport card
- Parental leave
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
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