Jamie Chong

Jamie Chong is an accomplished Customer Success Manager with extensive experience in managing recurring revenue and improving client satisfaction across multiple organizations. Currently at Xactly Corp, Jamie oversees over $7.5 million in recurring revenue and has achieved impressive retention rates of 104% to 117%. Previously at CyberGRX and InteliSecure, Jamie played a pivotal role in onboarding processes, client communication, and revenue growth, leading to significant increases in annual recurring revenue and zero churn. Jamie also has a background in cybersecurity and operations services, with early career experience as a paralegal and pharmacy technician. Jamie holds a Bachelor of Arts in Psychology from the University of Colorado.