Jason Chan Kwok Chiu

Service Desk Engineer at Xe.com

Kwok Chiu, Jason Chan has a diverse range of work experience in the IT industry. Kwok Chiu, Jason began their career as a Customer Service Executive at HKT Teleservices, where they promoted the latest offers on Telecommunication services. Kwok Chiu, Jason then worked as a Network Service Engineer at Compaq, where they provided network services. After that, they joined Swarovski Hong Kong Ltd as a PC Support Engineer, providing technical support services and regional support services. Kwok Chiu, Jason was also involved in IT budgeting and played a role in the standardization of infrastructure systems in APAC countries. Kwok Chiu, Jason Chan then joined Swarovski Greater China Ltd and held various roles including Assistant Manager of Service Desk, Manager of Service Desk, Head of IT Service Desk, Head of Service Desk Asia Pacific, and Head of IT Operations for Hong Kong and Macau. These roles involved managing service desk teams, providing IT support to staff and retail stores, expanding service scope, and ensuring business continuity. Currently, they work at Xe.com as a Service Desk Engineer.

Kwok Chiu has a Bachelor's degree in Science in Computing from the University of Greenwich, which they obtained in 2008. Prior to that, they obtained a Diploma of Education in Computing and Information Systems from ABRS Centre of Professional Development in Hong Kong in 2005. In 1999, they also obtained a Diploma of Education in Computer Studies (Commercial Applications) from the Hong Kong Institute of Vocational Education.

Additionally, Kwok Chiu holds certifications in ITIL Foundation Level from HP Education Services in Hong Kong, which they obtained in 2013. Kwok Chiu, Jason also has a certification in Internetworking Cisco Devices, obtained from the Electronic Design Technology Training Centre in Hong Kong, although the specific date of completion is unknown.

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