Kerin Munro is a seasoned professional with extensive experience in customer success and support operations. Currently serving as Sr. Director of Customer Success at xMatters, an Everbridge Company since March 2019, Kerin has previously held the position of Sr. Director of Customer Success at Cygilant from July 2015 to February 2019. Prior to this, a diverse career at Sophos from 2004 to July 2015 included roles such as Support Operations Manager, Customer Support Manager, Project & Escalation Manager, and Customer Care Enterprise Account Manager. This breadth of experience highlights Kerin's strong commitment to enhancing customer satisfaction and operational efficiency.
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