Polina Milcheva

Polina Milcheva is a skilled Software Support Analyst at Xytech Systems since November 2022, specializing in Media Pulse administration, bug analysis, and feature request triaging. Previously, Polina served as T2 Technical Support & Tier 1 Team Lead at Dacast from May 2020 to October 2022, providing technical support for streaming media and managing the T1 team. Prior experience includes roles as L2 Support Specialist at Endeavor Streaming, Technical Support Analyst at Westum, Service Desk Specialist at Effortel, and Technical Support Consultant for Sutherland's Blackboard project, demonstrating a comprehensive background in technical support across various industries. Polina holds educational qualifications from Vélikoturnovski universitet 'Sv. Sv. Kiril i Metodi' and a high school diploma specializing in Spanish from the high school for European languages “St. Konstanitin-Kiril Philosepher” Ruse.