Kristina Vieira

Kristina Vieira is a seasoned professional with extensive experience in user operations and data management, currently serving as a Senior Manager at Yelp since January 2019. In this role, Kristina restructured teams for enhanced efficiency, achieved 100% service level agreement delivery on priority escalations, and maintained high quality across a team of over 300 moderators. Previous positions at Yelp and YapStone involved technical account management, product adoption, and cross-functional collaboration to enhance client services and data accuracy. Kristina's career began with a Bachelor of Science in Business Administration from California State University-Sacramento, complemented by various leadership roles and impactful internships, demonstrating a strong foundation in both management and customer relations.