Rozaliya Bogdanova

Rozaliya Bogdanova is an experienced professional currently serving as a Desktop Support Specialist at CETIN Bulgaria since November 2022, focusing on optimizing Personal Computers' software and hardware functionality for smooth user access to the information system. Additionally, since November 2008, Rozaliya has been with Yettel Bulgaria in various roles, including Credit Control Specialist since October 2019, where responsibilities include coordinating communication across departments, running SQL queries, generating reports, and supervising a micro team of five employees. Previous positions at Yettel include Call Center Specialist and Late Collection Specialist, involving client assistance, problem-solving, and internal support using systems like Oracle Siebel and Epos CX.