Emma Keene

Emma Keene is a seasoned professional with extensive experience in retail and operations management. Currently serving as the Retail Area Manager at YMCA England & Wales since September 2021, Emma is responsible for standards and compliance across multiple shops in the South West. Previous roles include Property Operations Manager at the National Trust, where Emma managed operational changes for two properties, and Customer/Trading Manager at Sainsbury's, focusing on store management and people skills. Emma’s background also includes significant retail management experience at Dorothy House Hospice Care and WHSmith, as well as expertise in media advertising and marketing content writing. Emma holds a Bachelor of Arts degree in Heritage Management from Cumbria Institute of the Arts.