Mellissa Soo

Customer Insights & Analytics - Senior Specialist at Yoco

Mellissa Soo is a seasoned professional in the field of customer insights and analytics, currently serving as a Senior Specialist at Yoco since August 2021. Prior to this role, Mellissa held various significant positions at BidTravel from March 2018 to August 2021, including Head of Customer Success and Head of Business Intelligence, where Mellissa played a crucial role in implementing the Amadeus Agency Manager and standardizing data processes. Mellissa's earlier experience includes senior managerial roles at Carlson Wagonlit Travel, overseeing the Business Intelligence Division and contributing to strategic planning, as well as leading data teams at Tourvest Travel Services and Carlson Wagonlit Travel. Beginning a career at Singapore Airlines as a Sales & Marketing Coordinator, Mellissa has demonstrated expertise in data management, report delivery, process optimization, and strategic technology deployment across various organizations.

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