Shabnam Osman

Shabnam Osman has a strong background in product management and operations. Shabnam started their career at Allan Gray Proprietary Limited as a business analyst before moving on to roles such as product owner, head of online, and product strategy/customer insights lead. During their time at Allan Gray, they were responsible for launching financial adviser engagement tools, enhancing secure transactional websites, and introducing mobile initiatives. Shabnam also led the redesign and relaunch of the Allan Gray website. After leaving Allan Gray, Shabnam joined JUMO.WORLD as a product manager for user experience. Currently, they are working at Yoco, where they have held various roles such as head of product, product lead for online and alternative payments, and head of product operations. At Yoco, they played a significant role in transforming the company into a multi-payments and SaaS provider, scaling products to new market segments, and doubling the team size while improving gender diversity. Shabnam has a proven track record of driving growth and implementing data-driven decision making in product management.

Shabnam Osman earned a BBusSci degree in Information Systems from the University of Cape Town between 2003 and 2006. Shabnam also holds additional certifications including being a Responsive PPM Certified (Level 1 - Professional) from Responsive Product Portfolio Management, a Certified Scrum Product Owner from the Scrum Alliance, and an Advanced Diploma in Project and Programme Management from Cranefield College of Project and Programme Management. The exact months when these certifications were obtained are not provided.