Nga Nguyen

Nga Nguyen is currently the Head of Customer Experience at YODY FASHION JSC., where responsibilities include developing a customer-centric culture, customer policies, and enhancing customer experience through segmentation and insights. Previously, Nga held the position of Customer Experience Lead at Cake by VPBank, focusing on customer journey design, implementing new app features, and measuring customer satisfaction metrics. Experience also includes serving as a Senior Customer Experience Specialist at CÔNG TY CỔ PHẦN ĐẦU TƯ THẾ GIỚI DI ĐỘNG, where Nga developed high standards for customer experience, managed feedback systems, and collaborated on CRM solutions. Earlier roles include Customer Service Supervisor at LOTTE Mart Vietnam and Marketing Team Leader at SILDeal Join Stock Company, emphasizing customer service standards, complaint resolution, and marketing strategies. Nga holds a Bachelor's degree in Marketing from the University of Finance & Marketing and has completed various courses in customer service management and digital marketing.