Lucrezia Bilgeri

Lucrezia Bilgeri is an experienced professional in CRM and marketing technology, currently serving as the Head of CRM at YOOX NET-A-PORTER GROUP since December 2021, where responsibilities include managing a strategic portfolio of marketing technology capabilities and leading a team of over 20 employees. Previous roles include Global CRM Marketing Manager at Dorchester Collection, where Lucrezia developed global email marketing content strategies, and CRM Manager for De Beers Diamond Jewellers, focusing on targeted marketing campaigns and digital communication plans. Additional experience encompasses positions at Cartier, Bonhams, LVMH - Guerlain, and Datamonitor, demonstrating a strong background in client loyalty, data analysis, and marketing project management. Lucrezia holds a Master’s degree in Business Management and Economics from Università Cattolica del Sacro Cuore and a degree in Consumer Behaviour from University at Albany.