Suzanna Kershaw

Suzanna Kershaw is a highly experienced professional in the energy sector, currently serving as a Settlement Analyst at Yorkshire Gas and Power since May 2023. Prior to this role, Suzanna was a Back Office Operations Industry Specialist at Outfox the Market from January 2022 to May 2023. Suzanna's extensive career with British Gas Business spanned from October 2002 to June 2020, where responsibilities included managing the end-to-end meter reads process as a Meter Read Process & Performance Manager and driving process improvements as a Process Improvement Support Analyst. Additional roles included oversight of operational performance, workflow allocation, business readiness, and system deployment support, along with significant contributions to SAP ISU design and user acceptance testing. Throughout the career, Suzanna has engaged in various technical and customer-focused positions, demonstrating a strong commitment to operational excellence and customer service.