Gavin Hoban

Gavin Hoban has a diverse work experience spanning over two decades. Gavin is currently the Director of Customer Success at Yorkshire Housing, where they lead customer experience teams and focuses on driving change and service improvement across various housing services. Prior to this role, Gavin served as the Head of Customer Services at Yorkshire Housing, leading the Customer Services and Complaints functions to deliver a high-quality housing service.

Before joining Yorkshire Housing, Gavin was the Head of Qualifications and Customer Insights at Lead Tech Ltd, where they established and led a team responsible for shaping business objectives and maximizing customer contact levels. Gavin also worked at Serco, where they held the positions of Head of Operations and Credit Operations Manager, overseeing collections, sales, and customer service. During their time at Serco, Gavin consolidated collections activities and implemented voice, interactive voice, and SMS technology for improved efficiency.

Other notable positions in Gavin's work history include Team Manager at OTTO UK, Cabot Financial Europe Ltd, Loop Customer Management, and Welcome Financial Services Ltd, where they served as a Branch Manager and Customer Account Manager. Additionally, they worked as a Dispatch Controller at Field Packaging and a Distribution Coordinator at Redhead International early in their career.

Gavin Hoban attended Dixons City Technology College and completed their GCSEs, including English and Mathematics, by 1993. Gavin then pursued A-Levels in English Literature, History, Communication Studies, and General Studies at the same school, culminating in their education in 1996.