Michele Robinson

Michele Robinson has a diverse work experience spanning over several companies. Michele started their career in 1989 at Yorkshire Water and held various customer-facing roles until 1998. From 1998 to 2000, they worked as a Project Manager at Yorkshire Water. Michele then joined Loop Customer Management in 2000 and served as the General Manager until 2004. In 2004, they worked as an Executive Coach at Accada. From 2005 to 2008, they worked as a Commercial Manager at National Grid Metering. Michele then joined National Grid in 2009 and held several roles such as Customer Strategy Manager, Employee Engagement Manager, Performance Excellence Manager, and Customer Centre Manager. In 2016, they moved to National Grid Smart and became the Head of Operational Delivery and later the Head of Customer Experience. Currently, they are working at Yorkshire Water as the Head Of Operational Customer Experience, a position they have held since 2019.

Michele Robinson has a BA Hons degree in Business & Finance, with a focus on NLP, from The University of Huddersfield.