Shannon Hawkes

Shannon Hawkes is a seasoned customer service professional currently serving as the Customer Service Manager at YouGotaGift since August 2019, where responsibilities include managing a team to ensure high standards in customer interactions and resolving issues efficiently. Prior experience includes roles as a Customer Service Team Leader and Fraud Analyst at the same company, as well as positions at Saif Belhasa Holding as Area In Charge, where administrative tasks and customer satisfaction were key. Additional experience includes an HR Coordinator role at GEDEE WEILER PRIVATE LIMITED and an HR Assistant position at Park Plaza Hotel. Shannon holds a Master's degree in Human Services and a Bachelor's degree in Business Administration, both from Bishop Appasamy College of Arts and Science.