Gwen Radsch

Gwen Radsch has a diverse work experience spanning over two decades. Gwen currently holds the position of Chief Customer Officer at YPulse, a leading authority on youth and provides strategic insights to brands on how to reach the next generation. Prior to this, they served as the Vice President of Customer Success at ActionIQ. Gwen has also worked at Medallia in various roles including Customer Success Director, Director of Global Professional Services Sales, Manager of Professional Services Sales, and Solutions Consultant. Before that, they worked as an Insights Genius at Smarty Pants. Gwen has also held research positions at Youth Pulse, Alloy Media + Marketing, Dennis Publishing (Maxim Magazine), Harris Interactive, and NOP World (now GfK). Throughout their career, they have gained extensive experience in research, customer success, and strategic insights.

Gwen Radsch earned a Bachelor of Arts (BA) degree in Communication and Media Studies from Rutgers University in 1999-2003. Gwen also obtained a Bachelor of Arts (BA) degree in Sociology from the same university during the same time period. Additionally, they have additional certifications in Building High-Performance Teams, Customer Experience: Journey Mapping, and Transitioning from Manager to Leader from Project Management Institute and LinkedIn, respectively, in 2020.