Jiea Dee

Jiea Dee has a range of work experience in various roles. Jiea began their career in 2014 at Accenture as a Collections Advisor until 2016. Jiea then joined Zai in 2016 as a Dispute Manager, where they resolved disputes between marketplace users and achieved a high resolution rate. Additionally, they provided content for the company's knowledge base and training material. After that role, Jiea became the Operations Quality Assurance Manager at Zai in 2018, where they implemented and refined the Operations Quality Assurance process, resulting in increased productivity and reduced costs. Currently, they hold the position of Customer Experience & Onboarding Analyst at Zai, where they provide exceptional customer service and collaborates with the engineering department to resolve escalations. Jiea also assists the Fraud Prevention team with various tasks during excessive workload periods.

From 2005 to 2009, Jiea Dee studied Journalism at the Lyceum of the Philippines - Intramuros, Manila, earning an AB Journalism degree.