Marisa Alves

Customer Success Team Lead at Zaptic

Marisa A. has a diverse work experience spanning multiple companies and roles. Marisa began their career in 2010 at EFACEC, where they served as a Field Service Engineer Intern before moving on to roles as a Program Coordinator and Program Manager & Account Manager in the medical devices sector. In 2014, Marisa joined Rolls-Royce as a Manufacturing Services Consultant and then briefly worked at Airbus as a Process Optimization Engineer. Starting in the same year, they joined GE Aviation, where they held various positions including Manufacturing Engineer, Process Improvement Specialist, and Technical Program Leader in Customer Success. Their responsibilities at GE Aviation included managing day-to-day operations, improving manufacturing processes, and providing real-time customer experience. Marisa's most recent work experience is with Zaptic, where they served as a Customer Success Manager & Support Lead before being promoted to Customer Success Team Lead in 2022.

Marisa A. pursued their education in a chronological sequence, beginning with a Bachelor of Engineering (B.Eng.) degree in Computing and Medical Instrumentation from Instituto Superior de Engenharia do Porto, which they completed between 2007 and 2010. Marisa furthered their studies by obtaining a Master of Science (M.Sc.) degree in Industrial Engineering - Industrial Management from Universidade do Minho from 2012 to 2014. Additionally, they completed a Master of Science (M.Sc.) in Aerospace Manufacturing at Cranfield University from 2013 to 2014.

Marisa A. also possesses several certifications to enhance their skill set. Marisa completed the "5-Day Digital Business Transformation Challenge" by CXO Transform in May 2021. In July 2020, they obtained certifications in "Python for Data Science and AI," "Data Science Methodology," and "Tools for Data Science" from Coursera. Additionally, they acquired the "Level 2 Award in Leadership & Team Skills" from the ILM in October 2018. Furthermore, Marisa A. holds the Associate (ARAeS) certification from the Royal Aeronautical Society, although the exact date of earning this certification is not provided.

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