Kevin Sampson

Kevin Sampson is an experienced professional in customer experience and operational excellence, currently serving as the Head of Customer Excellence at Zen Internet since June 2019. Prior to this role, Kevin held positions as a Customer Experience Manager at npower and has a diverse background from British Gas, where responsibilities included Process Designer and Complaints Manager. Additional experience includes managerial roles at Christian Spencer Leisure Limited and Londesborough Arms Hotel, demonstrating a strong foundation in customer service and business transformation throughout a career spanning over 15 years.