Taylor Parsons

Taylor Parsons is an experienced professional in consumer engagement and communication, currently serving as the US Consumer Experience Manager at ZENB, where responsibilities include leading customer service initiatives and DTC communication strategies to enhance sales growth. Prior roles include Digital Engagement Analyst at Accelerate, where Taylor managed user community audits and media inquiries, and various positions at Penny Lane Studios, United Airlines, Wyzant, and Truebrew Coffee and Tea Outfitters, demonstrating a strong track record in social media engagement, community management, and customer support. Taylor holds a Bachelor's degree in Applied Communication from Kent State University and a Master's degree in Interactive Media from Quinnipiac University.