Colleen Hall

Colleen Hall is an experienced Senior Technical Writer with a strong background in creating and managing knowledge centers, eLearning modules, and in-app guidance. Currently at Zendesk since July 2022, Colleen previously worked at IQVIA from October 2017 to July 2022, where responsibilities included drafting user interface text and error messages. Prior experience includes a contract position at Workday, where drafting and publishing user documentation was a key focus, and a Senior Technical Writer role at Rakuten, specializing in API documentation. Early career experience includes working as a Technical Writer at IGT, focusing on installation guides and regulatory documentation. Colleen holds a Bachelor of Arts in English from the University of Nevada-Las Vegas.