Jacques Le Saux is a seasoned professional with extensive experience in customer engagement and account management. Currently serving as a Strategic Account Executive at Zendesk since January 2019, Jacques collaborates with notable clients such as Uber, Airbnb, and NETFLIX to enhance customer satisfaction through effective support solutions. Previously, Jacques held the position of Customer eXperience Sales Executive at Oracle, focusing on long-term digital strategy and customer acquisition. Jacques also managed key accounts at easiware, contributing to significant company growth, and gained expertise as a Business Engineer at Coheris, where large industrial clients were supported with tailored software solutions. Early career roles at Eudoweb, IMS Health Relationship Management, and All4tec involved significant contributions to software sales and development. Jacques holds a Master's degree in Telecommunications and Computer Networks from Université de Bretagne Occidentale.