Terry Chen

Terry Chen is a seasoned professional with extensive experience in strategy, operations, and consulting across various industries. Currently serving as a Senior Principal in Strategy & Planning at Zendesk, Terry drives strategic initiatives aligned with long-term corporate vision and fosters cross-functional collaboration. Previous roles include Senior Principal in Enterprise Operations at Zendesk, Principal in Business Advisory Services at Slalom Consulting, and management consulting positions at Accenture. Terry's career is marked by a strong focus on transformational projects, organizational change management, and leveraging human-centered design principles. With a B.S. in Finance and Marketing from NYU Stern School of Business, Terry integrates a diverse skill set that includes project and program management, change planning, and user experience enhancement, contributing to both client success and operational efficiency.