Joshua Schroy

Joshua Schroy has a strong background in customer service and operations. In 2020, they began working for Zendrop as an Operations Manager and Customer Service Representative. From 2016 to 2020, they worked for Ximble (A Paycor Company), where they held various roles. These included Assistant Manager of Client Services, Associate Business Analyst, Assistant Manager of Technical Support, Account & Billing Specialist, and Technical Support Agent. In these roles, they made sure that all team members were assisting prospects and clients properly, hit daily, weekly and monthly goals, created business requirements, prepared use cases, managed documentation, identified billing and invoice related issues, collected payments, identified, replicated and documented any bugs found within the software, and submitted feature requests.

Joshua Schroy obtained a Certification in Art/Art Studies, General from SUN Area Technical Institute between 2009 and 2010. Joshua also obtained a Foundational Support Certification from Zendesk in November 2022, a Become a Product Manager Certification from Udemy in May 2019, and an Advertising Art and Design Certification from SUN Area Technical Institute in July 2010.