Taylor M.

Taylor M. is a Senior Technical Support Expert at Zenfolio, Inc., with a strong background in technical support and customer service. With experience dating back to 2015, Taylor has developed innovative solutions such as a chatbot for DNS configuration and customer cancellations, significantly improving efficiency and user experience. Taylor's earlier roles included Technical Support Expert and Customer Support Representative, where commendation was received for exceptional troubleshooting notes and rapid response times. Additionally, Taylor is an accomplished photographer and designer, maintaining a personal portfolio at ThisIsTaylor.com, and has worked as a photographer for Montalvo Arts Center and as an assistant photographer for BKR Photography. Taylor's technical skills were honed during an iOS apprenticeship at Detroit Labs, and previous experience at Apple Inc. involved managing device repairs and facilitating workshops. Taylor holds a Bachelor's degree in Fine Arts with a focus on Graphic Design and Photography from Marygrove College.