Lucileia Dias Martins

Lucileia Dias Martins has a diverse work experience spanning over several years. Lucileia is currently working as a Senior Product Owner at ZENVIA since October 2021. Prior to this, they worked at Benefício Fácil Serviços from November 2012 to October 2021, where they held the roles of Product Owner and Operational Manager. In these roles, they were responsible for strategic project development, continuous improvement of the product, leadership of multiple squads, prioritization and refinement of demands, and management of various operational departments such as Purchasing, Logistics, Quality, and Customer Service. Before that, Lucileia worked at Clube Do Desconto as a Customer Service Manager, overseeing SAC, BackOffice, and the creation of training materials. Lucileia also worked at Teleperformance as a Supervisor of Customer Service for PagSeguro, leading teams in SAC, Fraud Prevention, BackOffice, and implementing action plans for productivity improvement.

Lucileia Dias Martins has a diverse education history. Lucileia obtained a Bachelor's degree in Pedagogy - Elementary Education from Faculdade Paulistana de Ciências e Letras, where they studied from 2004 to 2006. After that, from 2010 to 2014, they pursued a Bachelor's degree in Business Administration from Uninove - Universidade Nove de Julho. Later on, from 2017 to 2019, Lucileia achieved an MBA in Business Management from FGV - Fundação Getulio Vargas, specializing in Business Administration. In addition to their formal education, they have several certifications that showcase their commitment to professional development. Lucileia obtained certifications such as "Certified Scrum Product Owner (CSPO)" from K21 in January 2021 and "LÓGICA DE PROGRAMAÇÃO COM JAVASCRIPT" from Caelum in May 2017. Moreover, they have completed various courses in communication, feedback, emotional intelligence, agile coaching, and business agility from Alura.