Rafaela Marins de Sousa

Rafaela Marins de Sousa has a diverse background in customer service and support roles. Rafaela most recently worked as a Customer Service Analyst at ZENVIA starting in July 2023. Prior to that, they were a Support Assistant at Ambev Tech from July 2022 to May 2023. Rafaela also gained experience at Indra, where they worked as an SAP Support Analyst from February 2022 to July 2022, and as an IT Support Analyst from February 2020 to February 2022. Before that, they served as an Intern for Support at @Net Banda Larga from June 2019 to January 2020. Rafaela began their career at Banco do Brasil as a Telefonista from April 2013 to September 2018.

Rafaela Marins de Sousa's education history includes:

- From 2023: Pursuing a Pós-graduação Lato Sensu in Metodologias Ágeis at UniCesumar.

- From 2019 to 2021: Completed a Tecnólogo degree in Gestão da Tecnologia da Informação at Estácio.

- From 2013 to 2018: Completed a Bacharelado degree in Sistemas de Informação at IFF - Instituto Federal Fluminense.

Rafaela Marins de Sousa also obtained several additional certifications:

- In May 2023: Analistas/Especialistas de Atendimento e Suporte - Conceitos Básicos from Universidade Movidesk.

- In April 2023: Como resolver Problemas Complexos e Tomar Decisões Efetivas from Udemy.

- In April 2023: Lean Six Sigma - Yellow Belt from Udemy.

- In March 2023: Microsoft Office Completo - Excel, Access e Word from Udemy.

- In February 2023: Feedback - A arte de dar e receber Feedbacks mais efetivos from Udemy.

- In February 2023: O Poder da Escuta Ativa: Pare de Ouvir e Comece a Escutar from Udemy.

- In January 2023: Customer Experience: Garanta a melhor experiência ao cliente from Udemy.

- In October 2022: Hiper-Memória & Hiper-Aprendizagem from Udemy.

- In October 2022: Introdução à Certificação para Analistas de Atendimento e Suporte from Universidade Movidesk.

- In July 2022: Gestão Ágil com Scrum COMPLETO + 3 Cursos EXTRAS from Udemy.

- In July 2022: SAP do Zero ao Profissional from Udemy.

- In May 2022: SAP - Além do básico (MM PP FI CO) from Udemy.

- In April 2022: Aprendendo SAP - Treinamento para iniciantes from Udemy.

- In January 2022: Fundamentos Básicos do SAP from Ka Solution.

- In January 2022: IT Service Management: Gestão de serviços de TI (ITSM/GSTI) from Udemy.

- In December 2021: Gestão de Profissionais de Alto Desempenho from LinkedIn.

- In April 2021: Terminal Linux from Udemy.

- In April 2021: Windows 10 Avançado from Udemy.

- In January 2019: Manual de sobrevivência do Analista de Suporte from Udemy.