Fanny Dana

Head Of Customer Success at Zest

Fanny Dana has a diverse work experience spanning different companies and roles. Fanny started their career as an Assistant of Marketing and Communication at Didier Parakian and then worked as a Junior Brand Manager at ISA Camiseria & Boutique. Fanny later joined Coach as an Operations Manager before transitioning to Nike, where they held various positions including Nike Factory Store District Director and Nike Store Partner Area Manager. At Nike, Fanny was responsible for managing teams, driving sales, improving operations, and ensuring a positive customer experience. After their time at Nike, Fanny worked as a Retail Senior Presales Consultant at Kronos Incorporated, where they focused on identifying business opportunities, analyzing workforce management strategies, and providing customized solutions to increase productivity and decrease costs. Following their role at Kronos Incorporated, Fanny joined Princesse tam.tam as an Area Manager, overseeing several boutiques and implementing action plans to improve sales and performance. Currently, Fanny works at ZestMeUp as the Head of Customer Success, where they are responsible for customer onboarding, adoption, and nurturing, ensuring a strong client relationship and identifying upsell opportunities.

Fanny Dana has a diverse education history spanning several years. In 2003, they began their Bachelor's degree in International Business and Marketing at the University of Montpellier, which they completed in 2006. During this time, they also had a 9-month stay at the University of Minnesota, focusing on Marketing.

In 2006, they pursued a Master's degree in Management of Administration and Marketing at KEDGE Business School, which they obtained in 2009. Additionally, in 2008, Fanny attended Escuela Bancaria y Comercial for a brief period to pursue a Maestria in Business Administration.

In 2009, Fanny obtained a Diploma of Education from CENTRO diseño | cine | televisión.

In 2020, they attended Rocket School and earned a Bachelor's degree in Customer Success Manager.

Furthermore, Fanny obtained a certification in Design Thinking from LinkedIn in March 2020.

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