Cassandra E. Ward

Cassandra E. Ward has extensive work experience in customer experience and training roles. Cassandra E. currently serves as the Director of Customer Experience & Training at ZIM Integrated Shipping Services, where they oversee the development and implementation of initiatives to enhance customer experience and brand loyalty. Prior to that, they served as the Director of Member Support at ID.me, where they led a US-based video chat and contact center focused on providing highly secure identity services. Cassandra E. also held the position of Head of Global Business Solutions/Customer Care at Iron Mountain, where they managed contact center support teams and collaborated with operations directors to meet organizational goals. Before that, they worked as the Director of Consumer Care at Equifax, where they managed global contact center operations and provided credit management services to consumers. Additionally, they served as the Vice President of Claims at Fidelity National Home Warranty, overseeing service contact centers, and as the Director of Customer Experience at GreatCall, where they were responsible for service delivery and call center performance management.

Cassandra E. Ward earned an Associate's degree in Business Administration from United Business College from 1987 to 1989.