Marcus Torres

Marcus Torres has a diverse work experience spanning various roles and industries. Marcus started their career in 2011 as a Sales Supervisor at Tourneau, where they supervised sales activities. Marcus then worked as a Logistics Account Executive at Total Quality Logistics from 2013 to 2014. Marcus subsequently served as a Marketing Consultant at Main Street Hub for a brief period in 2014.

From 2014 to 2016, Marcus joined TrueCar, Inc. as an Account Manager, responsible for dealer support in multiple states. Marcus achieved exceptional results by exceeding goals and ensuring dealer compliance with company policies.

In 2016, they worked as a Success Analyst at Sprinklr, where they analyzed customer success data and provided insights to improve outcomes.

From 2017 to 2023, Marcus worked at Bloomfire in various customer success roles. As a Customer Success Specialist, they contributed to the knowledge sharing platform's success. Marcus then progressed to become a Customer Success Manager, managing a significant customer portfolio and contributing to customer satisfaction. In their most recent role as a Senior Enterprise Customer Success Manager, Marcus handled high-value enterprise customers, conducted account renewal presentations, and trained new teammates.

Currently, Marcus serves as a Senior Customer Success Manager at Zingtree since May 2023. Zingtree is an AI-powered CX Solution Platform, and Marcus contributes to improving customer experience and reducing contact center expenses for consumer-focused companies.

Overall, Marcus Torres has a solid background in customer success management, strong leadership abilities, and a proven track record of achieving exceptional results.

Marcus Torres attended Texas State University from 2007 to 2013, where they pursued and obtained a Bachelor's degree in Communications. Their field of study focused on Communications and Mass Communications.