Prabakaran Kannan

Prabakaran Kannan is a seasoned professional with extensive experience in enterprise support and customer success at Zoho Corporation, holding the position of Manager for the Enterprise Support Backup Team since November 2021, where responsibilities include creating pilot support batches for top enterprise users and engaging large customers in support processes. Prior roles at Zoho included Assistant Manager positions in both Enterprise Support and Customer Success, where Prabakaran managed escalations, led teams with high retention rates, and customized CRM solutions based on client needs. Starting as a CRM Solutions Expert, this individual delivered technical presentations and training globally on Zoho products. Earlier experience includes a training role at CSS Corp. Prabakaran holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Lakshmi Chand Rajani College of Engineering and Technology.