Kimberly Schroeder

Kimberly Schroeder is a seasoned professional in customer operations and retail management, currently serving as Senior Manager of Customer Operations at Zola since May 2022, after previously holding the Manager position in the same department. Prior experience includes a role as Store Manager at Warby Parker from April 2019 to May 2022, where responsibilities encompassed overseeing Chicago-area retail stores, achieving significant sales growth, and implementing successful training strategies that led to improvements in multiple business metrics. Kimberly’s earlier experience at UNIQLO spanned from June 2012 to April 2019, with progressive roles culminating in Store Manager for high-visibility locations, where annual gross sales reached $40MM. Kimberly holds a Bachelor of Arts in Psychology from The New School, earned between 2011 and 2014.