Melinda Wilcox

Melinda Wilcox is a skilled Customer Experience Representative at Zonar Systems, with prior experience as a Customer Success Lead and Customer Service Manager at VIPdesk Connect. In these roles, Melinda provided day-to-day supervision to a team of 25 remote client service advisors, ensuring compliance with program expectations and service level agreements. Responsibilities included conducting quality control checks on various communication channels, delivering performance coaching, managing sensitive client information, and analyzing key performance indicators. Melinda's extensive background in customer service management showcases a commitment to achieving high standards of performance and operational excellence.