Adrian Hicks

Adrian Hicks is a seasoned professional with extensive experience in operational automation and technical support. Currently serving as a Senior Manager of Operational Automation Strategy at Zotec Partners since June 2017, Adrian employs Fortra Automate Software to develop robotic process automations for medical eligibility services, enhancing resource allocation. Prior roles at Zotec Partners include Manager and Analyst in AR Analysis, where Adrian collaborated with stakeholders to implement SQL scripts, and Product Support Analyst positions where complex software issues were diagnosed and resolved. Adrian's early career includes leading technical support teams for nonprofits and improving computer systems for clients. Adrian holds a Bachelor of Science in Informatics with a focus on Human-Centered Computing and Security from Indiana University Bloomington.