Karen Danely Hernández

Karen Danely Hernández is an experienced professional specializing in operations, customer experience, and marketing management. Currently serving as Operations & CX Manager and Senior Analyst for Zubale, Karen has successfully led the Chile launch team, developing and implementing operational processes for logistics services and collaborating with project managers to optimize resources in retail environments. Previous roles include Continuous Improvement Specialist for Walmart, Operations Business Manager at OYO Mexico, and Marketing Manager at Pailot, where brand recognition and market alignment were key focuses. Karen also contributed to academia as a professor at UDES Universidad, teaching sustainable project development and marketing. Holding a degree in Industrial Design from Tecnológico de Monterrey, Karen combines solid educational foundations with practical industry experience.