John Paulo Castro

John Paulo Castro has a diverse work experience spanning several roles and companies. John Paulo started their career in 2014 at TaskUs Philippines as a Sports Analyst before moving on to Convergys, where they worked as a Customer Service Professional II, handling Microsoft Accounts and Billing as well as providing technical support for Microsoft. In 2015, Castro joined iQor as a Customer Service Representative, focusing on US telco account T-Mobile prepaid.

Following this, Castro transitioned to VXI Global Solutions LLC in 2016 as a Data Reporting Analyst. John Paulo stayed in this role for two years before returning to iQor as a Senior Customer Service Agent in 2018. John Paulo remained in this position until 2019.

Most recently, in 2021, Castro joined Zuma as an Operations Manager and later became the Senior Operations Manager in 2022.

John Paulo Castro earned their Bachelor's degree in Information Technology from Cavite State University from 2009 to 2017.