Rebecca Kraft

Rebecca Kraft is a seasoned professional currently serving as a Senior Customer Support Engineer at 15Five since May 2022. Responsibilities include hosting live technical office hours to assist customers and managing the transition to a new ticketing platform. Previously, as a Customer Support Engineer at 15Five, Rebecca closed over 1,200 cases with a commendable average CSAT score of 4.6. Prior experience encompasses roles such as Client Support Engineer II at Blackboard, specializing in analytics and providing multi-level technical support, Client Support Specialist at ITS, and earlier positions in administrative support and retail. Rebecca holds a Bachelor of Fine Arts and a Bachelor of Arts in English Language and Literature from Notre Dame of Maryland University.