Víctor Bosch

Víctor Bosch has a diverse and extensive work experience in various industries and roles. Víctor currently serves as the Head of Customer Experience at Ada Health, where they lead a team of customer support representatives and develops customer experience strategies aligned with business objectives.

Prior to this, Víctor worked as a Team Leader for Teladoc Health, a virtual medical assistance company. In this role, they managed a team of 5 agents and provided leadership, direction, and motivation to achieve high standards and targets.

Víctor also has experience as a Senior International Case Manager & Linguist at Mayday Group Limited, where they provided advice and assistance for travelers in need of medical attention and achieved promotion within 10 months.

Furthermore, they worked as a Production Assistant at ScreenDog Productions and Palma Pictures, where they assisted in budgeting, organization, translation, and scheduling tasks for various projects.

Earlier in their career, Víctor served as a Controller at DXC Technology, supervising a team of over 100 for the Spanish property management call center. Víctor also worked as a Team Leader at Arvato, managing a team of 10 customer service representatives, and as a Customer Service Team Lead at Emergia Contact Center, where they managed a team of fifteen sales trainees.

Through their work experience, Víctor has developed skills in customer service management, leadership, team coordination, budgeting, organization, and translation.

Víctor Bosch earned a degree in Imagen from Santa Eulalia College from 2009 to 2012. From 2012 to 2013, they attended Escuela TAI where they obtained a Master in Executive Production and Management of Audiovisual Companies.